Shipping policy
At Filters Unlimited, LLC, we are committed to ensuring a smooth and reliable shipping experience. Please review our shipping policy below for detailed information on our processing, delivery options, and handling of shipping-related issues.
Processing Time
- Orders are typically processed within 1 business day after payment is received.
- Processing times may vary during peak seasons, holidays, or promotional events.
- Orders placed after 3 PM will be processed on the next business day.
- Customized or made-to-order items may require additional processing time, which will be indicated in the product description.
Shipping Rates & Delivery Estimates
We offer various shipping options to cater to your needs:
| Shipping Method | Estimated Delivery Time | Rate |
|---|---|---|
| Standard Shipping | 3-4 business days (Every effort is made to get the order delivered within 2 days) | $9.95 |
| Expedited Shipping | 2 business days | TBD |
| Overnight Shipping | 1 business day | TBD |
- Request a quote for expedited and overnight shipping: info@filtersunlimitedde.com
- Shipping rates are calculated based on order size, weight, and destination.
- You will see the final shipping cost at checkout before completing your purchase.
International Shipping
- We currently do not offer international shipping.
Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your order directly through our website or the carrier's website using the provided tracking number.
- If you do not receive a tracking number within 2 days, please reach out to our customer support team at info@filtersunlimitedde.com.
Shipping Delays & Issues
While we aim for timely deliveries, delays may occur due to various factors, including:
- Weather disruptions
- Carrier delays
- High order volumes during peak seasons
- Customs processing for international shipments
If your order is delayed beyond the expected timeframe, please contact us for assistance. If a package is lost in transit, we will work with the carrier to resolve the issue promptly.
Incorrect Shipping Address
- Customers are responsible for providing accurate shipping information at checkout.
- If an incorrect address is entered, please notify us immediately so we can update it before shipment.
- If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees.
Damaged, Missing, or Incorrect Items
If you receive a damaged or incorrect item, please follow these steps:
- Contact our support team at info@filtersunlimitedde.com within 2 days of delivery.
- Provide your order number, a description of the issue, and photos of the damaged item (if applicable).
- We will assess the issue and provide options for replacement, refund, or exchange.
Returns & Refunds
- If you experience any shipping-related issues, please refer to our Return Policy for details on refunds or exchanges.
- Certain items may be non-returnable such as custom size filters.
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